Cannabis Realm — Frequently Asked Questions

Ordering & Shopping

How do I place an order online?
Visit our menu, choose your products, add them to your cart, and check out. You’ll receive a confirmation email/text once your order is processed.

Do you have a physical dispensary?
Yes, Cannabis Realm has fully licensed retail dispensaries in White Plains and Spring Valley. You can shop in-store or order for delivery.

What hours are you open?
Our hours are listed on our website for each location. Delivery cut-off times may vary, so check our website or menu for real-time updates.

Can I order cannabis ahead of time for pickup?
Yes, you can place an online order for same-day or scheduled pickup.

Do I need to create an account to order?
While you can browse freely, you’ll need an account to place an order and track your history. Creating one is quick and secure.

Delivery

Where does Cannabis Realm deliver?
We deliver throughout Westchester County and Rockland County. Enter your address at checkout to confirm availability.

Can I track my order in real time?
Yes, once your order is dispatched, you’ll receive a tracking link to follow your driver.

Can someone else receive my delivery?
No. The person who placed the order must be present with valid ID at delivery.

Do you offer discreet delivery?
Yes. Our vehicles are unmarked, and packaging is discreet to protect your privacy.

Payment

What payment methods do you accept?
We currently accept cash, debit cards, and Aeropay. Credit card options may be available soon.

Is there a delivery fee or processing fee?
Yes, fees may apply depending on your payment method and location. Fees are displayed before checkout.

Can I tip the delivery driver?
Yes, tips are appreciated but never required. You can add a tip during checkout or provide cash directly to the driver.

Products & Shopping Experience

What types of cannabis products do you carry?
We offer flower, pre-rolls, vaporizers, concentrates, edibles, tinctures, topicals, and accessories.

Do you carry CBD products?
Yes, we stock CBD-only options along with THC blends.

Are your products lab tested?
Yes, all products at Cannabis Realm are state-licensed, lab-tested, and compliant with New York cannabis regulations.

What brands do you stock?
We carry leading New York brands like Jeeter, Fela, Ayrloom, Dank, Stay Melo, Torrwood Farm, Sunwalker, and many more.

Do you offer discounts or deals?
Yes, we regularly run promotions and bundle deals. Check our website or sign up for texts/emails to stay updated.

Can I return or exchange a product?
For compliance reasons, cannabis sales are final. However, if you experience an issue, contact us and we’ll do our best to make it right.

Legal & Compliance

What ID do I need to purchase?
A valid government-issued photo ID showing you are 21+ years old is required.

Is there a purchase limit?
Yes. New York state law limits daily cannabis purchases (by weight and product category).

Do you accept out-of-state IDs?
Yes, as long as they are government-issued and valid, showing proof of age 21+.

Can I consume cannabis in your store or delivery area?
No. Consumption is only permitted in private, designated areas in compliance with New York law.

Community & Support

Do you offer loyalty or rewards programs?
Yes, Cannabis Realm has a loyalty program where every purchase earns points toward future discounts.

Can I get personalized recommendations?
Yes, our expert staff is happy to guide you in-store or via phone/chat to help you find the right product for your needs.

Do you offer bulk or wholesale discounts?
For personal use, state purchase limits apply. For wholesale partnerships, please contact our management team.

How do I stay updated on new products and events?
Subscribe to our newsletter, follow us on social media, or check our website for updates.

Does Cannabis Realm participate in community events?
Yes, we’re proud to support local initiatives, host cannabis education sessions, and sponsor community gatherings.

Accessibility & Support

Is your store ADA-accessible?
Yes, both of our locations are fully ADA-compliant.

Do you offer accommodations for customers with special needs?
Yes, please contact us in advance so we can provide assistance during your visit or delivery.

Who do I contact if I have issues with my order?
You can reach our customer service team by phone, email, or website chat. We’re here to help!